Shipping policy


Processing Time

All orders are processed within 1–3 business days after the order is placed.

 

Orders made on weekends or holidays will begin processing on the next business day.

If we experience a high volume of orders or any unexpected delays, we will notify you via email or SMS.


Shipping Rates

 

 


Shipping charges for your order will be calculated at checkout based on:


  • Package weight
  • Number of items
  • Shipping destination

We offer:

 


  • Standard Shipping (3–7 business days)
  • Express Shipping (1–3 business days)
  • Local Pickup at our store (if applicable)

Transit times are estimates provided by the carrier and may vary.

 


Order Tracking

 

 

Once your order has shipped, you will receive an email containing your tracking number.

 

Please allow 24–48 hours for tracking information to update.


Shipping Delays

 

 

Hule Brand is not responsible for delays caused by:

 


  • Weather conditions
  • Carrier delays
  • Peak holiday seasons
  • Incorrect or incomplete shipping information


Incorrect Address Policy

 

 

 

If the customer enters an incorrect or incomplete address and the package is returned:

 


  • The customer is responsible for the reshipment cost.
  • No refunds will be issued due to incorrect address entry.


Lost or Stolen Packages

 

 

 

Once a package is marked as “Delivered” by the carrier, Hule Brand is not responsible for lost or stolen packages.

 

Customers should contact the carrier directly to file a claim.


International Shipping

 

 

We offer international shipping to select countries.

 

Customers are responsible for:


  • Customs fees
  • Import taxes
  • Duties or additional charges imposed by the destination country


International transit times may range from 10–25 business days, depending on customs processing and local carrier delays.


Damaged Items

 

 

If your order arrives damaged, you must notify us within 48 hours with:

 


  • A clear photo of the damaged item
  • The original packaging
  • Your order number

We will assist you with a replacement or help file a claim with the shipping carrier.

 


Contact Us

 

 

If you have any questions about your shipment, please contact us at:

 

📧 info@hulebrand.com